Estimated Shipping & Delivery Times
- Estimated lead times are shown on each product page. These are estimates and may vary based on product availability and manufacturer timelines.
- Items in the same order may ship separately.
- We currently ship to street addresses within the continental United States (no P.O. Boxes or APO/FPO at this time).
- If an item is out of stock or on backorder, we’ll contact you with an updated ship date.
We do not currently offer
- International shipping
- Delivery to P.O. Boxes, APO/FPO, or freight forwarders
- Shipping to Alaska, Hawaii, or Puerto Rico
- Exchanges (please initiate a return where eligible)
Delivery Methods
- Doorstep Delivery: Delivered to the first dry area at ground level (front door, garage, or lobby). No unrolling, placement, or packaging removal.
- White-Glove Delivery: Brought to room of choice, unrolled, placed, and packaging removed. Furniture moving not included.
- Premier White-Glove Delivery (where available): May include limited furniture moving, assembly, final positioning, and cleanup.
- For White-Glove and Premier White-Glove deliveries, our carrier will contact you to schedule a delivery appointment once your order is in your area. Please ensure someone is available to receive the delivery at the scheduled time. If you need to reschedule, contact the carrier directly using the information provided in your shipping notification. Missed appointments may result in redelivery fees.
- For safety, delivery teams cannot move pianos, pool tables, safes, fragile collections, or any item over 175 lbs.
- Orders for in-stock items may be canceled at no charge before they have been picked up by a carrier. Once an item has shipped, it cannot be canceled and must be returned per our standard return policy. To request a cancellation, email sales@knightfurnitureshowrooms.com as soon as possible with your order number.
Note: Oversized furniture ship via freight carriers and may require additional processing time and a delivery appointment. A signature may be required.
Made-to-Order & Custom Furniture
- Many furniture items are made to order and begin production after an order is placed.
- Made-to-order items cannot be canceled, returned, or exchanged except in cases of damage, defect, or if the wrong item was shipped.
- Estimated lead times are listed on the product page and do not include carrier transit time.
- If a made-to-order item arrives damaged, defective, or is not the item you ordered, please follow the same process outlined in the Damaged or Incorrect Items section below. Upon verification, we will arrange a replacement, repair, or refund at our discretion.
Returns
All sales are final. We do not accept returns, exchanges, or issue refunds except in the following circumstances:
- Items that arrive visibly damaged at delivery
- Items with concealed damage reported within 48 hours of delivery with photographic evidence
- Incorrect items (wrong product shipped)
In all other cases — including change of mind, sizing issues, or general dissatisfaction — we are unable to accept returns or issue replacements.
Eligibility requirements for damage/incorrect item claims:
- Visible delivery damage must be noted on the carrier's proof of delivery at the time of receipt
- Concealed damage or incorrect items must be reported within 48 hours of delivery to support@ashandcointeriors.com with your order number, delivery date, and 4–6 photos of the item, defect, packaging (inside and outside), and shipping label
- All original packaging must be retained until we confirm next steps
- All claims require prior authorization (RMA) before any return is processed
Upon approval, we will coordinate with the vendor to determine the appropriate resolution. All approved claims are subject to vendor policy and will be resolved through a replacement only. No refunds will be issued. Original shipping charges are non-refundable.
How to start a return:
How to submit a damage or incorrect item claim:
- Within 48 hours of delivery, email with your order number, delivery date, and a description of the issue.
- Include 4–6 photos of the item, the defect or damage, the shipping label, and the packaging (inside and outside). Claims submitted without photos cannot be processed.
- Wait for claim authorization (RMA). Do not discard any packaging or the item until you receive instructions from us.
- Once your claim is approved, we will coordinate with the vendor to determine the appropriate resolution. All approved claims are subject to vendor policy and will be resolved through a replacement only. Refunds are not offered.
- If the vendor does not approve a replacement, we will communicate their decision to you directly.
Oversized & Freight Returns
- For freight-shipped furniture, contact us to arrange an authorized pickup or return.
- Refunds for freight returns are issued less original shipping, handling, and any applicable return freight fees.
Damaged or Incorrect Items
Please inspect all deliveries upon arrival.
- If damage is visible at delivery, note it on the carrier's proof of delivery at the time of receipt and photograph the packaging and item before signing.
- For concealed damage or incorrect items, contact us within 48 hours of delivery with your order number, delivery date, and 4–6 photos of the item, defect or issue, shipping label, and packaging (inside and outside).
- Keep all packaging and the item as received until we provide next steps. Do not discard any materials.
- Upon approval, we will coordinate with the vendor to arrange a prepaid pickup. All resolutions are subject to vendor policy and will be fulfilled through a replacement only. No refunds will be issued.
Terms & Conditions (Order-Related)
All sales of custom/made-to-order furniture are final once submitted.
We reserve the right to cancel orders due to pricing errors, availability issues, suspected misuse, or quality concerns. In such cases, any payment collected will be returned to the original form of payment.
Delivery dates are estimates; we are not liable for delays outside our control (e.g., carrier delays, weather, or vendor backorders).
Please verify dimensions, materials, finishes, and color prior to purchase. Color and finish may vary due to lighting, screen settings, and material variations.
For shipping questions or order inquiries, contact us at sales@knightfurnitureshowrooms.com. Please include your order number in all correspondence for the fastest response.
Product warranties vary by manufacturer. Many items include a manufacturer's limited warranty covering defects in materials or workmanship. For warranty details on a specific product, contact us at sales@knightfurnitureshowrooms.com with your order number and product information and we will connect you with the appropriate manufacturer support.
Got more questions?
Contact us at support@knightfurniture.com.
Our customer service team is available around standard working hours.
For faster service, include your order number and relevant photos if reporting an issue.